Correct 100%. I would like to see rock-solid, irrefutable case studies that show how implementing ITIL in a mature environment saves money or delivers some other quantifiable benefit.
I do NOT want to hear the old clichés: - Constant process improvement. - Better management of services and service delivery. - Improved integration of maturity models. - Enhanced process standardization. - Blah, blah, blah... No! A) Speak English and B) Show me RESULTS, not buzzwords. Show me NUMBERS! Show me the MONEY! How has ITIL made a large company more profitable?! I want to see it. I'd especially like to see how a full implementation of BMC's ITSM suite has made a sizable company more profitable. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Wednesday, September 19, 2007 3:26 PM To: [email protected] Subject: Re: OT -- Sort Of: Computerworld reports on ITIL ** Gary, Read the remarks and find some comfort.. Change always costs money.. and More legislation does not make a better worker... Does anyone on the list remember Cecil Lawson ? I'll bet he is not an ITIL fan... The Problem is that ITIL has now be Legislated from Congress to do it that way... Why? COMMERCE !!! The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return.. I don't do processes, just because I can and because they are there... I do them because they make sense, Save money, Save time, and Energy. ITIL does none of those.. so I am against it... I am a RedNeck I guess.. Why buy a new Maserati with all the latest smog, and computers, and bells and whistles.. when a 67 Chevy will do the trick for 89K less.. Cause I can? So who is artificially stimulating the economy now? Cohen in congress with a mandate that we use ITIL.. Yeah that will save us money? Spending more always saves us money... 8-( WRONG CHANGE ALWAYS COSTS MONEY !!! The only reason we are spending more money, is because we are not content and no one is standing in the Gap to say... No. On 9/19/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]> wrote: ** Check out this article. I think it is about us - People resistant to ITIL, but forced into going there. I'm not resistant to ITIL, I guess, I just want an easier way to do it! http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9037418&pageNumber=1 <http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9037418&pageNumber=1> Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 __20060125_______________________This posting was submitted with HTML in it___ -- Patrick Zandi __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
