I couldn't of said it better Rick.
One thing I'm curious about, ITSMF USA makes about $1.2 million a year just
being a group trying to raise ITIL awareness? Man, I'm in the wrong racket lol.
Dylan
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, September 19, 2007 3:06 PM
To: [email protected]
Subject: Re: OT -- Sort Of: Computerworld reports on ITIL
**
Have to agree with you, Norm. If a change to a process is to be made,
the CHANGE must be justified as being better than the status quo, and the value
of that change must be weighed against the cost of not making it. If part of
the justification is (as is the case with ITIL) that a valid comparison is
difficult, due to the fact that proper data isn't being measured under the
status quo, then that makes it more difficult to quantify any difference in
cost. I know that Help Desk gurus and such have formulas they use to determine
how much certain actions cost, and they're probably more accurate than a WAG,
but the ROI is really going to boil down to how WELL the change is implemented,
as much as WHETHER the change is implemented.
I think the real driver for ITIL is that, properly implemented, it
enables IT departments to be more proactive in dealing with the problems of the
business. Proactive problem resolution is usually more efficient than reactive
problem resolution. I have heard stories of companies that were able to
provide all of the IT services they once did, faster, with a fraction of the
original staff, by employing this premise, which is at the core of ITIL.
I'm not saying that going to ITIL will save everyone money, because
some companies need it more than others, and some will implement it more fully
and well than others. But regardless, one does have to invest money to see a
return, and not all will come out in the black.
Rick
On 9/19/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]>
wrote:
With all due respect, that's a fallacious argument. The burden
of proof is on the person making the claim, NOT THE SKEPTIC.
If I claim, "I made a jet that outperforms the F-22," it is ON
ME to prove it, not on Lockheed Martin to DISPROVE it.
And Pat is right--all change costs money at some point in the
change process.
Norm
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 19, 2007 4:33 PM
To: [email protected]
Subject: Re: OT -- Sort Of: Computerworld reports on ITIL
Prove to me how it doesn't. Don't throw out the common "Change
costs
money." Show me the money that it costs. Prove to me where that
there is no
value. Tell me where Constant Process Improvement is a bad
thing.
SHOW ME THE COSTS! Show me the LACK OF ROI!
Don't tell me about what you have "seen" or "experienced"
yourself. SHOW ME
A CASE STUDY!
Scott Parrish
IT Prophets
Original Message:
-----------------
From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED]
Date: Wed, 19 Sep 2007 15:35:46 -0500
To: [email protected]
Subject: Re: OT -- Sort Of: Computerworld reports on ITIL
Correct 100%. I would like to see rock-solid, irrefutable case
studies
that show how implementing ITIL in a mature environment saves
money or
delivers some other quantifiable benefit.
I do NOT want to hear the old clichés:
- Constant process improvement.
- Better management of services and service delivery.
- Improved integration of maturity models.
- Enhanced process standardization.
- Blah, blah, blah...
No! A) Speak English and B) Show me RESULTS, not buzzwords.
Show me NUMBERS! Show me the MONEY! How has ITIL made a large
company more
profitable?! I want to see it.
I'd especially like to see how a full implementation of BMC's
ITSM suite
has made a sizable company more profitable.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, September 19, 2007 3:26 PM
To: [email protected]
Subject: Re: OT -- Sort Of: Computerworld reports on ITIL
**
Gary,
Read the remarks and find some comfort..
Change always costs money.. and More legislation does not make
a better
worker...
Does anyone on the list remember Cecil Lawson ? I'll bet he is
not an ITIL
fan...
The Problem is that ITIL has now be Legislated from Congress to
do it that
way... Why?
COMMERCE !!! The problem is the overhead on a companies
manpower Really
Stresses it to the Breaking Point.. With little or no Return..
I don't do processes, just because I can and because they are
there... I
do them because they make sense, Save money, Save time, and
Energy.
ITIL does none of those.. so I am against it... I am a RedNeck
I guess..
Why buy a new Maserati with all the latest smog, and computers,
and bells
and whistles.. when a 67 Chevy will do the trick for 89K less..
Cause I
can? So who is artificially stimulating the economy now? Cohen
in congress
with a mandate that we use ITIL..
Yeah that will save us money? Spending more always saves us
money... 8-(
WRONG
CHANGE ALWAYS COSTS MONEY !!!
The only reason we are spending more money, is because we are
not content
and no one is standing in the Gap to say... No.
On 9/19/07, Opela, Gary L Contr OC-ALC/ITMA <[EMAIL PROTECTED]>
wrote:
**
Check out this article. I think it is about us - People
resistant to ITIL,
but forced into going there.
I'm not resistant to ITIL, I guess, I just want an
easier way to do it!
http://www.computerworld.com/action/article.do?command=viewArticleBasic&art
icleId=9037418&pageNumber=1
<http://www.computerworld.com/action/article.do?command=viewArticleBasic&art
icleId=9037418&pageNumber=1>
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
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