What kind of troubleshooting we should do?
Rick Cook-3 wrote: > > SLM 7 has some serious issues, even with the most current patch installed. > Check with support to see if they can help, but we're having to do a lot > of > fixes and troubleshooting of it ourselves. > > Rick > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling > Sent: Saturday, September 22, 2007 8:22 PM > To: [email protected] > Subject: Re: SLM Integration with Custom ARS Form > > Check the filters associated with that SL Target to ensure that they're > firing on the right form and criteria. That should give you some sort of > indication as to whether or not the data source is configured properly. > > ________________________________ > > From: Action Request System discussion list(ARSList) on behalf of Firas > mousa > Sent: Sat 9/22/2007 7:31 PM > To: [email protected] > Subject: SLM Integration with Custom ARS Form > > > ** > > Hi Guys, > > > > I'm trying to integrate a custom made ARS form with the SLM service > target, > but there is no respond from the service target. > > > > The Details: > > The steps that I did to configuring custom AR System form: > > 1- Open the Application Administration Console. > > 2- Choose Service Level Management > Configure Application Settings > Data > Sources. > > 3- In the basic tab > > a- I choose my form in the (App Form) filed. > > b- In the Data source display as: I enter a name. > > c- In the Data source Instance ID: generated by the system. > > d- Data Source Type: AR System Application Form > > e- Field As Unique Identifier: I choose the Request ID. > > 4- In the Advance Tab > > a- I choose Yes for (Create Fields and Join Form) > > 5- The Request base tab, MSP/ Business time tab and Administration tab > > a- I leave them blank. > > > > > > And after that I defined a service target as following: > > > > 1- I chose the service target tab and click on create button. > > 2- In step 1: > > a. I add the Title. > > b. In apply to (the name of the form that I create in Data source). > > c. In Goal Type: Firas Request (Request Base) > > d. Term and condition: 'test_Status' = "New" > > 3- In step 2: > > a. In the minutes: 10 Min. > > 4- In step 3: > > a. Start when: 'test_Status' = "New" > > b. Stop when: 'test_Status' = "Closed" > > 5- In step 4: > > a. Define one milestone that execute after 50% of the time and when > 'test_Status' = "New" > > b. Define an action the send an alert. > > c. Define another action to push a vale to a filed in my form. > > > > Then I save the service target and it generate a join form and 2 filters: > > 1- SLM00102_MeasReqAssoc > > 2- SLM00102_1010_1min_BR > > > > My question is: > > > > Did I forget something in the Data source configuration or on service > target > definition? > > > > Because the actions in the SLM is not executed at all when I'm entering a > new request in my form > > Thanks In advance > __20060125_______________________This posting was submitted with HTML in > it___ > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/SLM-Integration-with-Custom-ARS-Form-tf4502936.html#a12844703 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
