Tony, I would look at the client active links logs (and if you can Server side API/SQL logs) to see if your actually facing a DB issue. Maybe there is some workflow doing a search that is not as well indexed as it should be and the DB is swapping the table out of active memory and needing to shuffle things around or do a table scan?
Such problems have a way of "just happening" due to data growth or an increase in volume of user activities over time. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/26/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > ** > All - > > Has anyone experienced the issue of the User Tool taking an extremely long > time to perform any action after sitting idle for a few minutes? Click, > wait a minute, then poof everything is back to normal. > > We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1 tool. > I'm going to open a ticket with support, but I was hoping for some "me > too's" or tips. :-) > > (Nothing in client-side logging other than a gap where the tool is frozen.) > > Thanks, > Tony > > ITSM7.0.2p4/win2kr3/10gr2 > > > -- > Tony Worthington > Sr. Technical Analyst > Kohl's Department Stores > [EMAIL PROTECTED] > 262-703-5911 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
