Brian - Thanks for that information. I'll attempt to recreate on my side.
We have no remote clients here, everything is on the local network with no firewalls or proxies between the clients and the server (only one edge switch.) Do you have a defect filed or just a ticket? Could I get that information to reference in my submission? Thanks, Tony -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Bryan Waters <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/26/2007 10:32 AM Please respond to [email protected] To [email protected] cc Subject Re: Delays after user tool sits idle ** We are facing a similar issue after the Remedy User Tool or driver program is idle more than 1 hour where it takes anywhere from 1-2 mins for an operation to complete. After the initial delay, everything responds quickly. We?ve seen this issue with v6.3 patch 22 as well as 7.0.1 patch 4. However, no delay is experience when running the driver program directly on the server. Below are the results of using the driver program on a user?s workstation. The first call took 100+ seconds to complete while the next API call took less than 1 second to complete. In addition, this is not related to threads being too busy as the maximum number of threads are not being utilized, and we even tested using a private thread with the same results. Lastly, the API and SQL logs do not show the 100+ seconds it took to complete the GE API call. It seems to be an issue with the network connection as it only happens with remote clients. We have a ticket logged with BMC on this issue as well. 1st GE API Call After 1 hour delay: 2nd GE API Call immediately the initial delay ARGetEntry results Return Code: OK Field Value List: 2 items Field Value Struct: Field Id: 1 Value: (char) HD0000000027513 Field Value Struct: Field Id: 7 Value: (enumerated) 3 Status List: 0 items Start Time: 1189801277.640000 (Fri Sep 14 2007 16:21:18) Finish Time: 1189801378.562000 (Fri Sep 14 2007 16:22:59) Elapsed Time: 100.922000 ARGetEntry results Return Code: OK Field Value List: 2 items Field Value Struct: Field Id: 1 Value: (char) HD0000000027513 Field Value Struct: Field Id: 7 Value: (enumerated) 3 Status List: 0 items Start Time: 1189801475.500000 (Fri Sep 14 2007 16:24:35) Finish Time: 1189801475.593000 (Fri Sep 14 2007 16:24:36) Elapsed Time: 0.093000 Thanks, Bryan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Wednesday, September 26, 2007 10:46 AM To: [email protected] Subject: Re: Delays after user tool sits idle ** Yea... patch four broke the horizontal navigation bars on the left in our ITSM7 stuff, so we rolled back to three. People here see this in p3, p4 and 7.1. :-( I was hoping 7.1 fixed this slowness thing, but evidently not. I'm beginning to think it's something unique to our xp images here (aaaaarg.) -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 09/26/2007 09:42 AM Please respond to [email protected] To [email protected] cc Subject Re: Delays after user tool sits idle ** Tony, 7.0.1 p4 should be subtitled "We're really sorry about patch 3". The patch 4 release notes mention that patch 4 fixes some errors that were introduced in patch 3 - perhaps this is one of them? Of course, as you have seen on other threads, patch 4 is no day at the beach, either. Rick On 9/26/07, Tony Worthington <[EMAIL PROTECTED]> wrote: ** All - Has anyone experienced the issue of the User Tool taking an extremely long time to perform any action after sitting idle for a few minutes? Click, wait a minute, then poof everything is back to normal. We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1 tool. I'm going to open a ticket with support, but I was hoping for some "me too's" or tips. :-) (Nothing in client-side logging other than a gap where the tool is frozen.) Thanks, Tony ITSM7.0.2p4/win2kr3/10gr2 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent.
<<image/jpeg>>
