It's a secret patch only those in good terms with BMC can have their hands on.
Ok, kidding. I don't know why this issue is not prominently listed on release notes and patches database, but I got it only after opening a ticket with BMC. I hesitate to post their URL here, so if you need the patch, please email me privately or ask BMC. You can say you want "ViewLabelFix" patch for ITSM 7. The patch comes in a zipped file that looks like the strangest creature I have seen in a while. Whole bunch of exe, dll, xml etc files. It uses the driver API program and has aimport.exe and many other exe, dll and xmls etc. The patch is triggered by a windows batch file. Not knowing what this patch is doing, I am very weary of applying it. I will likely fix the issues manually. Create a new view without "/" and change known Active Links that reference the offending view to use this view instead. And then hope that there are no more Active Links I missed. If I do miss some, they will work ok on Remedy User, because I will still have the view, but not on the web. Browsing the directory structure of the patch zip, it appears these are the forms that are fixed: CFG_Broadcast CFG_Generic_Catalog_Setup PCT_Product_Catalog_Setup CFG_Service_Catalog_Setup Interestingly, I don't see form "PBM:KnownError/KDBAssoc Search" anywhere. This form's view names are ok, but the form name itself has a slash and doens't open properly in browser. Wondering if they have missed other forms as well. --- strauss <[EMAIL PROTECTED]> wrote: > Where are you finding this patch? I have not seen > it on the SupportWeb, > and it's rather obvious that this was not fixed by > Patch 005 or earlier. > > Christopher E. Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi > Tripathi > Sent: Tuesday, October 02, 2007 11:55 AM > To: [email protected] > Subject: Re: "Can not Display Page" and "Caught > Exception" errors in > Internet Explorer--RESOLVED, and a lesson > > The oracle has spoken. Apparently it's a known issue > with ITSM 7 that views/forms with a "/" on them > won't > open in browser. > > That's a biggie. To install ITSM and have a whole > bunch of screens broken. There's a 10MB patch I am > evaluating. > > So the lesson is don't use "/" in form or view name. > The funny thing is the URL that breaks is properly > encoded for "/", but somehow the browser, or may be > the mid-tier, takes the encoded "/" literally. That > guy mid-tier has a lot to learn. > > BTW: Has anybody applied this 10 MB "ViewLabelFix" > patch for ITSM 7.0? They don't even tell me if it is > smart enough to know what ITSM modules are > installed. > I am missing one. There have been some > customizations > already, so I fear a mess. > > > > ________________________________________________________________________ > ____________ > Pinpoint customers who are looking for what you > sell. > http://searchmarketing.yahoo.com/ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________________ Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
