Hi, all. I have next system: Win2k3 R2 Server + MS SQL Server 2005 + Apache TomCat 5.5 + J2SDK 1.4.2 BMC Remedy ARS 7.0.1, BMC Remedy MidTier, BMC Remedy Email Engine, BMC Remedy Assignment Engine, BMC Remedy Atrium CMDB, BMC Remedy IM, BMC Remedy PM
I want registrate request from email system to ARS. I write and send next message to AREmail inbox(Subject: test_email_rqc_request): Schema: RQC:ServiceRequestWizard Server: DF-ARS-01 Login: admin Password: #### Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Summary*+!301544700!: test request Urgency*!1000000162!: 3-Medium Email engine reply me whith empty message, subj "RE :test_email_rqc_request", but no requst's registred in ARS. Form "AR System Email Error Log" don't have any error's if field "Summary", for example, empty in message - i get error 4946 and replied message have next text: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 4946 Message Text: No field values supplied Appended Text: can any1 help me? all settings in ARS and EmailEngine - default. -- View this message in context: http://www.nabble.com/submit-request-from-email-tf4646248.html#a13272214 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
