I've been through the painful process of getting this to work. Just a few thoughts here.
1. I see that your field names have special characters in them. (asterisk*). Is that their true Database value? Try to submit without using the field names and use only the !ID!. example: replace Summary*+!301544700!: test request Urgency*!1000000162!: 3-Medium with !301544700!: test request !1000000162!: 3-Medium Here is an example of what I use. Notice that my field names do not have an special characters before the !fieldID! Schema: **** Server: **** Login: Mail **** Password: **** Action: Submit Format: Short Submitter's Group !536870980!: Systems Services Submitter's Division !536870979!: System Production Services Submitter !2!: Mail User 2. I am not !00% sure about this but try using Format: Full..... to see if the error message returns will more detail, like some other required field is missing a value. "The full format lists the information for all accessible fields, with each entry separated by a line of hyphens. The short format returns only the fields defined in the results list. If not fields defined for the results list it returns the short description field." 3. Also, remember all required fields for this form need to be supplied in the email you are constructing. hth You are welcome to contact me off list if you would like to discuss. Kimberly Santana Remedy Skilled Professional (RSP), Client Systems Analyst Northeastern University Email [EMAIL PROTECTED] "Aleksey E." <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/18/2007 08:28 AM Please respond to [email protected] To [email protected] cc Subject [ARSLIST] submit request from email Hi, all. I have next system: Win2k3 R2 Server + MS SQL Server 2005 + Apache TomCat 5.5 + J2SDK 1.4.2 BMC Remedy ARS 7.0.1, BMC Remedy MidTier, BMC Remedy Email Engine, BMC Remedy Assignment Engine, BMC Remedy Atrium CMDB, BMC Remedy IM, BMC Remedy PM I want registrate request from email system to ARS. I write and send next message to AREmail inbox(Subject: test_email_rqc_request): Schema: RQC:ServiceRequestWizard Server: DF-ARS-01 Login: admin Password: #### Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Summary*+!301544700!: test request Urgency*!1000000162!: 3-Medium Email engine reply me whith empty message, subj "RE :test_email_rqc_request", but no requst's registred in ARS. Form "AR System Email Error Log" don't have any error's if field "Summary", for example, empty in message - i get error 4946 and replied message have next text: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 4946 Message Text: No field values supplied Appended Text: can any1 help me? all settings in ARS and EmailEngine - default. -- View this message in context: http://www.nabble.com/submit-request-from-email-tf4646248.html#a13272214 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
