HI

 

We had a situation last night where one of our remedy servers hung and
most people where unable to login or perform any tasks. The server has
been running for approx 3 mths just fine.

 

After some investigation we decided to restart remedy as we could see
any obvious problems. That's when the **** hit the fan

 

When we restarted the server we received messages that the server (pid)
had died and that it "cannot bind TCP Service with port 2010. It was
bound to 600xx"

The message repeats over and over with the 600xx number changing at each
interation.

 

In the end we had to bounce the box to get Remedy to restart (this is
not good). This is only the second time in 12 months we have had to
restart Remedy or the box.

 

The only paper I could find that referenced arplugin - the remedy server
does use any arplugins and while they are present in the ar.conf they
are not tied to a specific ports

 

AR 6.03 patch 16

Solaris 10

Oracle 10.1.1

Sun V440

DB is dataguarded to DR machine

 

AR server shares the box with Oracle but memory did not seem to be a
problem. The event occurred at 1645 local time so the DB is only
supporting remedy,

 

Took 4 hours to halt Remedy, halt DB bounce box, client is
********************* unhappy.

 

Can anyone shed some light on this and how we can solve it without
performing a hard reset. Some sought of Solaris command.

 

I did an rpcinfo but this this not help

Regards

Stuart Schon

Acting Team Leader Remedy Solutions

Managed Services | Remedy Solutions | KAZ Group Pty Ltd

Level 4 320 Pitt Street | Sydney NSW 2000

* (02) 9844 0590 | 7 (02) 9844 0600 

[EMAIL PROTECTED] | www.kaz-group.com

 

 


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