List, FYI to those who have upgraded their BMC Remedy Client to 7.1.00 (8/22/07 release date). There is a caching issue with this client. BMC Tech support has created a software defect number SW00276623.
Thanks Tai ************************************************************************ *********************************** Sorry for the delay to respond on this issue. We have checked at our end and able to reproduce the problem. I have created a defect SW00276623 for this issue. We are closing the issue that is open with Support and will leave the defect in an open status pending action from Development. Please note that the closing of the issue with Support has no bearing on the status of the defect. For your convenience, you can monitor the status of your defect by going to the support website and then follow these instructions: Select - View/Update under Issue Management Select - Defect/RFE/CAR tab Select - Search Finally, please note that going forward that all issues with defects will be closed from the support end and the defect # will be what you will need to use to track the status of the defect. If you have any concerns about this or questions, please feel free to respond to this email. Thank you for bringing this problem to our attention. Regards, Santosh Nair BMC Remedy Technical Support ************************************************************************ ************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
