Hi Everyone, I was glad to see that the Audit process feature was very straight forward and fairly easy to implement. I've tried it on one form on development and have an issue. I chose to use the Form type of Audit so we can run reports from the data.
I chose Audit on numerous fields of interest. I notice that when I change only one field on a ticket, i.e. Assigned To, it also writes several other fields to the corresponding audit form entry. At first I thought it was 'required' fields but that is not exactly the case. It is somewhat confusing when you're looking at the details of the audit records. For instance, Priority shows on each audit record whether it changes or not. So say you change the Priority from Low to High and there are subsequently several changes to other fields at various times. On the records where Priority did NOT change, the audit record shows the 'original' priority value (Low). So you can see Low, Low, Low, High, Low, Low ..... which leads you to believe it went back down from High to Low when it didn't. But then to make things more confusing, it did not act the same way on the Summary field. Although it does show it on each audit record whether it changed or not, at least it keeps its current value. Are you seeing that behavior also? How are you dealing with that if you are utilizing the data for reporting? Thanks for your input, Susan Palmer ShopperTrak ARS 7.0.1P2 Oracle 10g Windows Server 2003 User/Admin: 7.0.1P3 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
