No, he's not using a preference server. The computer he got was one that was used awhile back by a different user as well. I'm wondering if I just change his home directory, then go back in and reset his settings, if it will fix everything.
Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Thursday, October 25, 2007 8:46 AM To: [email protected] Subject: Re: User screen only shows results list, and not details pane (U) UNCLASSIFIED Does the user have a Preference form? If the user logs onto another workstation, are the results the same? If you log on to the user's workstation, are the results the same? This will help you determine whether Windows or Remedy is misbehaving. Sandra Hennigan OSD Enterprise Remedy Administrator Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, October 25, 2007 8:32 AM To: [email protected] Subject: User screen only shows results list, and not details pane ** All, I have workflow on one of my remedy forms that, whenever a ticket is created, upon submit, it will close the window and open a new window searching for 'Request ID' = $LASTID$ to open the ticket the user just created in a modify window. I have one user, however, that the tickets only open using the results list with no details pane. This doesn't happen for any of my other users. This user also just happened to get a new computer. I've tried setting 'Save Window Workspace' and then going to View -> Details Pane, but each time, it just opens back to the results list. I think there must be a bad entry in his ar.ini or something. Has anyone had this problem before and been able to overcome it? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
