The user may have customized his preferences on how to view the form.. If you do not want any of the users to customize this, in the Admin tool open the form and go to Form -> Current View Properties and check the check box that says User cannot customize his layout.. None of the users would be able to customize their details and pane layout after that for that form.
Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, October 25, 2007 8:32 AM To: [email protected] Subject: User screen only shows results list, and not details pane ** All, I have workflow on one of my remedy forms that, whenever a ticket is created, upon submit, it will close the window and open a new window searching for ‘Request ID’ = $LASTID$ to open the ticket the user just created in a modify window. I have one user, however, that the tickets only open using the results list with no details pane. This doesn’t happen for any of my other users. This user also just happened to get a new computer. I’ve tried setting ‘Save Window Workspace’ and then going to View -> Details Pane, but each time, it just opens back to the results list. I think there must be a bad entry in his ar.ini or something. Has anyone had this problem before and been able to overcome it? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.10/1092 - Release Date: 10/25/2007 1:14 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
