Hi Susan, Is there any set fields workflow acting on the fields that are being copied?
We had an issue where a field was triggering an audit record when I didn't think it should. It turned out that there was a filter setting the field to upper case. Even if the field was already in upper case (ie it didn't change) the audit was still triggered. Cheers Peter Hi Everyone, > > I was glad to see that the Audit process feature was very straight forward > and fairly easy to implement. I've tried it on one form on development > and > have an issue. I chose to use the Form type of Audit so we can run > reports > from the data. > > I chose Audit on numerous fields of interest. > > I notice that when I change only one field on a ticket, i.e. Assigned To, > it > also writes several other fields to the corresponding audit form entry. > > At first I thought it was 'required' fields but that is not exactly the > case. It is somewhat confusing when you're looking at the details of the > audit records. > > For instance, Priority shows on each audit record whether it changes or > not. So say you change the Priority from Low to High and there are > subsequently several changes to other fields at various times. On the > records where Priority did NOT change, the audit record shows the > 'original' > priority value (Low). So you can see Low, Low, Low, High, Low, Low ..... > which leads you to believe it went back down from High to Low when it > didn't. > > But then to make things more confusing, it did not act the same way on the > Summary field. Although it does show it on each audit record whether it > changed or not, at least it keeps its current value. > > Are you seeing that behavior also? How are you dealing with that if you > are > utilizing the data for reporting? > > Thanks for your input, > > Susan Palmer > ShopperTrak > > ARS 7.0.1P2 > Oracle 10g > Windows Server 2003 > User/Admin: 7.0.1P3 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
