I find the hardest thing with support is the language barrier. The support
staff are very nice, but the language barrier does make it difficult.
Don't know why Remedy had to outsource.
---------------------------------
Does anyone find it as annoying as I do that when you submit a ticket to
Support, you almost always get a request back that asks these questions?
What Remedy products are you using? Version and patch levels?
What is your system environment, OS, DB, etc,?
When you submit a ticket, you select the server and along with it what is
installed on it. How hard it is for them to look?? Granted, I normally think
ahead and put it in my ticket. This time I didn't.
Grrrrrrr.
ARS 6.3 Patch 18
HD 6.0
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:
www.rmsportal.com ARSlist: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
