>It sounds harsh, but BMC doesn't appear to be willing to pay the price-tag associated with treating their support helpdesk people the way they, themselves expect to be treated in their own country. Overseas manpower is cheap for a reason.
It's not harsh at all. Outsourcing jobs from Europe and the US to places like India and the Philippines is, quite simply, the new form of serfdom. I don't care who does it--it's just an under-the-table trick to avoid having to abide by modern fair labor laws. You know, the ones about minimum wage, workman's comp, safe workplaces, etc. >Given how niche of a market Remedy is ... for how incredibly large the price-tag for Remedy ... for how pricey SUPPORT, ITSELF IS (which is separate from the actual licensing) ... I simply can't believe that there isn't the profit margin to afford to hire quality, native English language support inside the US or EU. Of course they can afford it! They simply choose not to. By outsourcing, you increase company profits in the short-term. That drives the stock price up (temporarily) and allows top executives to qualify for their annual performance bonuses. Do I sound cynical? Maybe. But I guarantee you this is true. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
