Classification: UNCLASSIFIED Caveats: NONE Answer: Competitive edge is what the USA is all about.
However, there are many remote areas in the USA which could use a "shot in the arm" with a "Help Desk" office. I come from a rural background and many rural areas could supply help desk personnel for probably the same rates. I really don't understand why no one has thought of this. Look in the areas of the Appalachian Mountains and you could find many small towns which would love to have a new business move nearby and stimulate jobs. Of course Northern Texas would still be hard to understand. Just kidding Chris :) Gordon Frank DISA\Verizon FNS -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, November 06, 2007 12:52 PM To: [email protected] Subject: OT-Support Question - Whine - Rant - Ignore me! I find the hardest thing with support is the language barrier. The support staff are very nice, but the language barrier does make it difficult. Don't know why Remedy had to outsource. --------------------------------- Does anyone find it as annoying as I do that when you submit a ticket to Support, you almost always get a request back that asks these questions? What Remedy products are you using? Version and patch levels? What is your system environment, OS, DB, etc,? When you submit a ticket, you select the server and along with it what is installed on it. How hard it is for them to look?? Granted, I normally think ahead and put it in my ticket. This time I didn't. Grrrrrrr. ARS 6.3 Patch 18 HD 6.0 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
