Do you allow guests? Is it possible the the users are getting logged in as a guest. For example: Network account: JoeUser remedy account: joeuser User types: JoeUser
In this case, if you allow unauthenticated guests, then remedy would log the user in as the guest user JoeUser instead of the the defined user joeuser. Joe Kubasek On Nov 7, 2007 9:46 AM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > > Can someone clear this up for me as it seems to come up a couple times per > year. We are using network authentication (not area ldap). Both cross > reference blank passwords and authenticate unregistered users are checked. > All our staff have blank passwords in the User form. Every now and then a > user only gets a read license. The problem seems to occur when the user > enters an ID in Remedy that does not match the case sensitivity of their > network account (network account is JoeUser, Remedy account is joeuser). I > am using the special field Authentication Login Name (field ID 117) which > matches exactly their network ID. > > Any ideas why this happens? Is the Remedy user ID case sensitive? Shouldn't > field ID 117 fix any problem? Is this another old bug reintroduced by my > upgrade to 7.1? > > One other question. In the user log I am seeing Impersonated by MidTier > Service when some users login? > > ARS/MidTier 7.1 on IIS. > > Thanks > > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com __20060125_______________________This posting was > submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
