We have a similar problem. Our remedy is case sensitive (6.3 patch 20), we've tracked it down XP. XP is not case sensitive so when the user logs in and they use all upper case ( all our id's our lower) id, it passes xp and remedy lets them in but issues them only a read license.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, November 07, 2007 8:47 AM To: [email protected] Subject: Case Sensitive User IDs? ** Can someone clear this up for me as it seems to come up a couple times per year. We are using network authentication (not area ldap). Both cross reference blank passwords and authenticate unregistered users are checked. All our staff have blank passwords in the User form. Every now and then a user only gets a read license. The problem seems to occur when the user enters an ID in Remedy that does not match the case sensitivity of their network account (network account is JoeUser, Remedy account is joeuser). I am using the special field Authentication Login Name (field ID 117) which matches exactly their network ID. Any ideas why this happens? Is the Remedy user ID case sensitive? Shouldn't field ID 117 fix any problem? Is this another old bug reintroduced by my upgrade to 7.1? One other question. In the user log I am seeing Impersonated by MidTier Service when some users login? ARS/MidTier 7.1 on IIS. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
