Jiri, Config guide, pg 273 talks about Inherent Group/Role, but it seems they are talking about a pie in the sky, because the approval mapping form has no such options.
The menu on Assigned Group field on Incident form lists all groups for that company and organization with enabled status without regard to any other criteria, so there is no way to have any defined group not show up in that menu and still be available in approval mapping form. It does look like a step backward from old "approval role" feature. Quick dirty fix with the least amount of work/impact on the app...for groups intended only for approval, set the stauts to something that you would otherwise not use, say "Archive". Then change menu on approval mapping form to show only groups with that status...or perhaps that status and enabled ones, depending on what you wish. Will take 2 minutes. This is a quirky solution, yes, but you said you don't want to do much coding. --- Jiri Pospisil <[EMAIL PROTECTED]> wrote: > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Please Read The Disclaimer At The Bottom Of This > Email > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Hello listers, > > can anybody advise on a way to set up approver > groups in ITSM 7, but making sure they are not > displayed as potential assignee groups within the > Incident Management and other modules? > I cannot believe there is no way to achieve this. > Oh, the requirement is to have approver groups that > not necessarily match support groups. And it is > understandable that these approver groups should not > be displayed as potential assignee groups within > other modules, i.e. Incident. > We are trying to achieve this without any > development, just using the configuration options > ITSM 7 provides. > > Thanks for your suggestions. > > Jiri Pospisil > Remedy Administrator > IT Production > > LCH.Clearnet > > > > ************************************************************************************************* > > This email is intended for the named recipient(s) > only. Its contents are confidential and may only be > retained by the named recipient(s) and may only be > copied or disclosed with the consent of LCH.Clearnet > Limited. If you are not an intended recipient > please delete this e-mail and notify > [EMAIL PROTECTED] > > The contents of this email are subject to contract > in all cases, and LCH.Clearnet Limited makes no > contractual commitment save where confirmed by hard > copy. LCH.Clearnet Limited accepts no liability, > including liability for negligence, in respect of > any statement in this email. > > LCH.Clearnet Limited, Registered Office: Aldgate > House, 33 Aldgate High Street, London EC3N 1EA. > Recognised as a Clearing House under the Financial > Services & Markets Act 2000. Reg in England No.25932 > > Telephone: +44 20 7426 7000 Internet: > http://www.lchclearnet.com > > ************************************************************************************************* > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
