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Hello listers, can anybody advise on a way to set up approver groups in ITSM 7, but making sure they are not displayed as potential assignee groups within the Incident Management and other modules? I cannot believe there is no way to achieve this. Oh, the requirement is to have approver groups that not necessarily match support groups. And it is understandable that these approver groups should not be displayed as potential assignee groups within other modules, i.e. Incident. We are trying to achieve this without any development, just using the configuration options ITSM 7 provides. Thanks for your suggestions. Jiri Pospisil Remedy Administrator IT Production LCH.Clearnet ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
