We have a filter that monitors the mail messages form and we look for the incident number in the subject. Then we create a worknote in the request, which pushes it to the incident. Then we send an update to the assignee that we received an update.
At the end we send an email, to the sender that the incident was updated. howard On Nov 8, 2007 2:37 PM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > I tougth the offical answer was: "As designed" > > -- > Jarl > > On Nov 8, 2007 7:42 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** > > I suppose the official answer is in the manual, Chapter 3 Page 57 - > > Configuring incoming mailbox security. > > > > > > > > > > > > On 11/8/07, Hugo Visser <[EMAIL PROTECTED]> wrote: > > > While that could work, it doesn't seem to be very more secure, as I > > > can still capture the hashed password and use that to login or send > > > email requests. In the past one could login with the hashed password > > > from the usertool, I'm not sure if that still works...lets hope not :) > > > > > > Hugo > > > > > > On Nov 8, 2007 5:26 PM, patrick zandi < [EMAIL PROTECTED]> wrote: > > > > ** > > > > Geoff, > > > > he have not seen you in a while... > > > > What I did was a little sneeky, but it works.. > > > > Create an account that only hase access to the form it is submitting > > too. > > > > ensure that it can submit.. > > > > after the account is made-- let say it is toast --- and the password is > > > > burnt > > > > put burnt into the userform save it.. go to the database get the > > Encrypted > > > > hash and put that in the email as the password. > > > > or you could use the ar.conf to do the same thing.. > > > > > > > > Seems to work for me.. > > > > > > > > > > > > > > > > > > > > On 11/7/07, Geoffrey Endresen <[EMAIL PROTECTED] > wrote: > > > > > Sorry, I just haven't spent enough time with this one. I'm trying to > > > > > send an email to the AR System server to update a ticket. > > > > > Sure, I can just create a filter on the AR System Email Message form > > > > > that pushes the data to another form, but I assume that breaks > > > > > licensing. > > > > > > > > > > What am I missing? People cannot really be sending emails to the AR > > > > > System Server with clear text password? > > > > > > > > > > -- > > > > > -Geoff Endresen > > > > > Amazon.com > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > > > > > > > > > > -- > > > > Patrick Zandi __20060125_______________________This posting was > > submitted > > > > with HTML in it___ > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > -- > > > > > > Patrick Zandi __20060125_______________________This posting was submitted > > with HTML in it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
