Howard, Thanks. But, I had no problem building the filter and pushing to the ticket. The Last-Modified user is "Remedy Application Service" in a diary field.
-Geoff On Nov 8, 2007 12:06 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > We have a filter that monitors the mail messages form and we look for > the incident number in the subject. Then we create a worknote in the > request, which pushes it to the incident. Then we send an update to > the assignee that we received an update. > > At the end we send an email, to the sender that the incident was updated. > > > howard > > > > > On Nov 8, 2007 2:37 PM, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > > I tougth the offical answer was: "As designed" > > > > -- > > Jarl > > > > On Nov 8, 2007 7:42 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > > > ** > > > I suppose the official answer is in the manual, Chapter 3 Page 57 - > > > Configuring incoming mailbox security. > > > > > > > > > > > > > > > > > > On 11/8/07, Hugo Visser <[EMAIL PROTECTED]> wrote: > > > > While that could work, it doesn't seem to be very more secure, as I > > > > can still capture the hashed password and use that to login or send > > > > email requests. In the past one could login with the hashed password > > > > from the usertool, I'm not sure if that still works...lets hope not :) > > > > > > > > Hugo > > > > > > > > On Nov 8, 2007 5:26 PM, patrick zandi < [EMAIL PROTECTED]> wrote: > > > > > ** > > > > > Geoff, > > > > > he have not seen you in a while... > > > > > What I did was a little sneeky, but it works.. > > > > > Create an account that only hase access to the form it is submitting > > > too. > > > > > ensure that it can submit.. > > > > > after the account is made-- let say it is toast --- and the password > > > > > is > > > > > burnt > > > > > put burnt into the userform save it.. go to the database get the > > > Encrypted > > > > > hash and put that in the email as the password. > > > > > or you could use the ar.conf to do the same thing.. > > > > > > > > > > Seems to work for me.. > > > > > > > > > > > > > > > > > > > > > > > > > On 11/7/07, Geoffrey Endresen <[EMAIL PROTECTED] > wrote: > > > > > > Sorry, I just haven't spent enough time with this one. I'm trying to > > > > > > send an email to the AR System server to update a ticket. > > > > > > Sure, I can just create a filter on the AR System Email Message form > > > > > > that pushes the data to another form, but I assume that breaks > > > > > > licensing. > > > > > > > > > > > > What am I missing? People cannot really be sending emails to the AR > > > > > > System Server with clear text password? > > > > > > > > > > > > -- > > > > > > -Geoff Endresen > > > > > > Amazon.com > > > > > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > Patrick Zandi __20060125_______________________This posting was > > > submitted > > > > > with HTML in it___ > > > > > > > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > > > > > -- > > > > > > > > > Patrick Zandi __20060125_______________________This posting was submitted > > > with HTML in it___ > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- -Geoff Endresen Amazon.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
