I should have included earlier...
 
Mid Tier:
Version 7.0.01 Patch 003 200705081403
Windows Server 2003 R2 Standard Edition SP1
 
Application server:
Windows Server 2003 R2 Standard x64 Edition SP1
Version 7.0.01 Patch 003
 
Curt A. Schryver 
717-810-2109 tel 
[EMAIL PROTECTED] 
 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, November 19, 2007 1:26 PM
To: [email protected]
Subject: Re: Caught Exception errors, Microsoft KB943460, IE and who
knows what else


** 
Actually I have the occasional user that gets that.  In my environment I
found having the user select tools\internet options, then clicking on
the advanced tab scrolling down to HTTP 1.1 settings and unchecking the
Use HTTP 1.1 setting clears this problem.  This is for users with XP SP2
OS using version 6.x IE. 

Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946 



"Schryver, Curt" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]> 

11/19/2007 01:19 PM 
Please respond to
[email protected]


To
[email protected] 
cc
Subject
Caught Exception errors, Microsoft KB943460, IE and who knows what else

        




** 

We have a form with several views used globally to submit trouble
tickets via the Mid Tier as a Guest user. Basically, any employee could
visit the page.  In the past, we'd experienced some Caught Exception
errors when the page would load; flushing the MT cache seemed to be one
of the fixes, although we never nailed it down 100%. 

In the past few days, we started getting calls about several of the
views (Hungary, France, Germany, etc.) receiving the error.  We would
check the web page ourselves and maybe see the error, maybe not.  Some
of those reporting the problems were doing a little investigating on
their own and found that removing the Microsoft KB943460 patch cleared
up the problem (putting it back on would re-create the problem).  Some
have Windows 2000, some XP.  Some have Internet Explorer 6, some have 7.
One site reported consistent problems with the patch, IE6, and WinXP.  I
have the same set up and am not currently having the problem.  We've
even changed our alias and pointed our Dev MT server to the Prod forms
and are getting the same problem, so the actual MT server isn't to
blame.  Is anyone out there experiencing some odd behavior that you
think might relate to our situation?  I figure that if the MS patch was
the culprit, there'd be lots of screaming on the List, but I'm not
seeing that, either. 

Any ideas, insights, suggestions, or winning lottery numbers would be
appreciated. 

Curt 

Curt A. Schryver 
Action Request System Administrator 
Tyco Electronics 
100 AMP Drive 
MS 161-043 
Harrisburg, PA 17105 
717-810-2109 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

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