Any chance the form name or form's view name has any non-alphanumeric character? Such as a "/"?
This would cause issue on mid-tier, but in my experience the error would happen consistently... still worth checking --- "Lammey, Peter A." <[EMAIL PROTECTED]> wrote: > Are you on Mid Tier 6.3? We are specifically using > Mid Tier 6.3 patch > 21 server with Apache Tomcat 5.5.9 and using JBoss > Java version > 1.4.2_09. > All of these are support by BMC but we are getting > reports of this same > kind of error after I had worked on a number of form > updates and > enhancements on the system. > > Here is the actual message we get: > > Caught exception :'mHaveVisualCharacteristics' is > null or not an object. > > It seems to be only a warning message so its not a > show stopper. > This error strangely enough only is a problem for > specific user accounts > who log into the Mid tier but not others. > Any efforts we have done to refresh the Mid Tier > Cache have not resolved > the issue nor have clearing IE temporary internet > files, history, or > cookies for any PC. > > At some point though for one user who was getting > the error the error > went away a few days later but now another user is > getting this error. > > I talked with a consultant about this and the best > reason we could come > up with is the fact that this environment is on a > DMZ and accessing it > from a PC that is inside firewalls the proxy is not > pulling down all the > changes and the form and its objects are not coming > down to the IE > session correctly. > > However I dont know if there is any way to restart > this and get the IE > browser to pull the files/data from the proxy (maybe > a Mid Tier > restart?) > > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications > Management > 860-766-4761 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Schryver, > Curt > Sent: Monday, November 19, 2007 1:20 PM > To: [email protected] > Subject: Caught Exception errors, Microsoft > KB943460, IE and who knows > what else > > > ** > > We have a form with several views used globally to > submit trouble > tickets via the Mid Tier as a Guest user. Basically, > any employee could > visit the page. In the past, we'd experienced some > Caught Exception > errors when the page would load; flushing the MT > cache seemed to be one > of the fixes, although we never nailed it down 100%. > > In the past few days, we started getting calls about > several of the > views (Hungary, France, Germany, etc.) receiving the > error. We would > check the web page ourselves and maybe see the > error, maybe not. Some > of those reporting the problems were doing a little > investigating on > their own and found that removing the Microsoft > KB943460 patch cleared > up the problem (putting it back on would re-create > the problem). Some > have Windows 2000, some XP. Some have Internet > Explorer 6, some have 7. > One site reported consistent problems with the > patch, IE6, and WinXP. I > have the same set up and am not currently having the > problem. We've > even changed our alias and pointed our Dev MT server > to the Prod forms > and are getting the same problem, so the actual MT > server isn't to > blame. Is anyone out there experiencing some odd > behavior that you > think might relate to our situation? I figure that > if the MS patch was > the culprit, there'd be lots of screaming on the > List, but I'm not > seeing that, either. > > Any ideas, insights, suggestions, or winning lottery > numbers would be > appreciated. > > Curt > > Curt A. Schryver > Action Request System Administrator > Tyco Electronics > 100 AMP Drive > MS 161-043 > Harrisburg, PA 17105 > 717-810-2109 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > __20060125_______________________This posting was > submitted with HTML in > it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > ____________________________________________________________________________________ Be a better pen pal. Text or chat with friends inside Yahoo! Mail. See how. http://overview.mail.yahoo.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
