Claire, What functionality are you looking for? While I can't give you access to a server, I can tell you that the portion I worked with isn't very good. There is no email functionality for paging, for example, so you have no option other than something like Telalert if you want to use it. What I did after getting help on the ARSList was to set up dummy users for each on-call group, then mark the users as unavailable for assignment so they don't show up in lists.
Without notifications being able to be set up right, I didn't even evaluate the ability to assign to a specific person after hours each week or anything like that, so someone else may be able to assist you. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Monday, November 19, 2007 1:06 PM To: [email protected] Subject: ITSM 7 - Demo Server Does anyone out in Remedy land have a server that can be viewed remotely that has the ITSM 7 package installed on it? All I want to do is look at the On-Call functionality. The manuals don't give much information about it and it would be the main reason we would even consider moving to ITSM 7. Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
