Hello ARS List,
I have what is probably a silly question. We are experiencing random
occurrences where a user is a member of a group when viewed from the User form
or the Group form however when you attempt to assign a ticket to them an error
message is displayed that the user is not a member of the group.
My theory is that these users were created directly from the user form as
well as the groups thru the Group form. Does this fail to set up the linkage ?
Thanks,
Dan Fraser
Remedy System Administrator
Centene Corporation
St Louis MO
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