Are you running ITSM 7.0?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
Sent: Tuesday, November 27, 2007 2:04 PM
To: [email protected]
Subject: Creating Users and Groups
**
Hello ARS List,
I have what is probably a silly question. We are experiencing
random occurrences where a user is a member of a group when viewed from
the User form or the Group form however when you attempt to assign a
ticket to them an error message is displayed that the user is not a
member of the group.
My theory is that these users were created directly from the user
form as well as the groups thru the Group form. Does this fail to set
up the linkage ?
Thanks,
Dan Fraser
Remedy System Administrator
Centene Corporation
St Louis MO
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