Dan, If this is ITSM 7.x, look at CTM:Support Group Association
In this form will be an entry for each support person for each group that they are in. For the support person in question, you will find their name in the Full Name field as LastName, FirstName in one entry and FirstName LastName in another entry. If they are all same for that support person, then you will not get an error. John Dan Fraser wrote: > ** > Hello ARS List, > > I have what is probably a silly question. We are experiencing > random occurrences where a user is a member of a group when viewed > from the User form or the Group form however when you attempt to > assign a ticket to them an error message is displayed that the user is > not a member of the group. > > My theory is that these users were created directly from the user > form as well as the groups thru the Group form. Does this fail to set > up the linkage ? > > Thanks, > Dan Fraser > Remedy System Administrator > Centene Corporation > St Louis MO > __20060125_______________________This posting was submitted with HTML > in it___ -- ************************************************************************** John A. Underwood NDUS Help Center Project Manager IACC Rm. 206 NDSU/ITS Help Desk Manager & NDUS Help Desk Co-Manager 1320 Albrecht Blvd. Office: (701) 231-6323 Fargo, ND 58105 Cell: (701) 730-5337 e-mail: [EMAIL PROTECTED] Fax: (701) 231-8541 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
