It's a tough call. Hope I've at least not muddied the water futher !
Chris On Nov 28, 2007 3:47 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: > ** The company has fully customized incident and change. I can not even > call what was built a change management or incident management application > because the customized version is not managing the changes or incidences. > Its more like a repository of incidence and changes. There is no tasks, no > relationship between CRs, not really an approval engine; we have a very > skeletal version of change and incident-tracking. One issue is none of the > applications are integrated, we are not able to see the full change life > cycle, because there are all these separate custom change applications; and > the company is trying to adopt ITIL processes on paper, but somehow the > thinking has not changed towards ITIL. > > On top of these customized change/incident applications within AR System, > they would like to build a custom CMDB. > > In have my concerns about going down the fully customization route which > is why I wanted to find out about other people's experiences . > > > > > ------------------------------ > Check out AOL Money & Finance's list of the hottest > products<http://money.aol.com/special/hot-products-2007?NCID=aoltop00030000000001>and > top > money > wasters<http://money.aol.com/top5/general/ways-you-are-wasting-money?NCID=aoltop00030000000002>of > 2007. > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
