I can confirm Thad Esser's finding that the you have to leave the Escalation thread running (Disable Escalations NOT selected) while the server is in Development Cache Mode in order for the CMDB 2.1.0 installer to complete a new installation successfully. Apparently it took BMC two weeks to figure that out, and it is still undocumented in their KB and release notes.
BTW, I still see no sign of the CMDB 2.1.0 Patch 001 on SupportWeb in spite of the release of a Technical Bulletin about it on 15 November. Maybe they delayed the release to fix the installer - I already had a defect logged against the 2.1.0 upgrade installer that was documented as included in the patch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Monday, December 03, 2007 7:24 PM > To: [email protected] > Subject: Installing ITSM 7.0.02 on CMDB 2.1.0 > > Has anyone had any success installing a fresh copy of ITSM > 7.0.02 (IM, PM, CM) over a new install of the 2.1.0 release > of the CMDB (on ARS 7.1.x), or will I be the guinea pig? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center http://itsm.unt.edu/ > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
