Ditto, just watch the sequence, took a few times to get it correct... and ensure you have the ARServer LICENSED else you get some arx import errors on the best practice data...
Here was my sequence and findings... ITSM 702 setup sequence JDK ARServer Email Service No Configuration Server Restart Mid Tier No Crystal BOXI support TomCat Server Restart Flashboard Server Assignment Engine Server Restart Approval Server Admin Tool Server Restart User Tool Alert Tool Add application licenses for: License ARServer! BMC Atrium CMDB Application BMC Asset Mgmt Application BMC Change Mgmt Application BMC Service Level Mgmt Application BMC Change Mgmt Dashboard Application BMC Financial Mgmt Application BMC Incident Management Application BMC Problem Mgmt Application BMC Remedy Service Desk Application BMC SR Mgmt Application CMDB - Atrium 21 SLM Ensure BMC_SLM_JAVA_HOME setup c:\Program Files\Java\jre1.6.0_03\ Ensure SQL Server is setup for TCPIP Connections (2005 by default is not) Requires Server Restart SLM Module Watch case sensitivity on SQL 2005 SERVER Name 2003base != 2003Base (B is correct) Development Cache - must be turned on manually Requires Server Restart SLM HELP >> 1 failure<< CTM People Def.. > SHR:SHR:UpdateGroupListRemove_105 > SHR:SHR:UpdateGroupListAdd_100 << Imported later OK by some other module << Asset Management Asset Management Mentions no import of "Sample & Best Practice" data??? AM HELP Change Management Change Management again mentions no import of sample / best practice CM HELP Incident Management Incident Management again mentions no import of sample / best practice Problem Management IM HELP PM HELP Online Help Patch ------------- Configure DSL Data Open Form PDL:ESIDImportConsole in NEW mode Select only ONE at a time in the following order (basically the on-streen sequence) Version Manufacturer File Data Application Data App/File Xref Suite Data Suite/App Xref View DSL Data and ensure that it is present. HTH - Robert >> PS now on to patch installation :( On Dec 3, 2007 6:47 PM, Terry Bootsma <[EMAIL PROTECTED]> wrote: > Yes, I have on Windows 2003/SQL Server 2000 and it worked fine. > > Terry > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of strauss > Sent: Monday, December 03, 2007 8:24 PM > To: [email protected] > Subject: Installing ITSM 7.0.02 on CMDB 2.1.0 > > > Has anyone had any success installing a fresh copy of ITSM 7.0.02 (IM, > PM, CM) over a new install of the 2.1.0 release of the CMDB (on ARS > 7.1.x), or will I be the guinea pig? > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
