Ann Kosch wrote:
BMC Remedy documentation for ARS 7.0.1 provides whitepaper Automatically
Restarting the AR System Server on Memory Threshold Using AutoRestartARS
dated October 2006.
All,
I posted this resolution via the list web site and it hasn't made it to this
list for some reason (when I check the web site). So, I'm trying again from my
email client.
BMC Support was going to email me this file. But this is the BMC Support
resolution afterall. JT Davies(see prior post) was correct. They wrote,
"I researched about this utility and I did not find the utility, I decided to
escalate this concern to the development team and they told me this utility is
not available now due they embedded that code into the ARServer 7.0.01 from
patch 002, so the ARServer will automatically restart when arserverd process
reaches O/S limit for 32-bit process on server box, typically 2G. The restart
will be noted as SIGNAL 11 termination of arserverd process (in the aerror.log
file) and arserverd process will be restarted by armonitor."
If this was documented anywhere I just didn't find it in all the places I
looked.
(I can't imagine restarting a process like arserverd any ole time?)
Regards,
Ann Kosch
But the AutoRestartARS application mentioned (both Windows and Unix
references), I cannot locate anywhere. (Since ARSLIST doesn't have any
posts for searches on this keyword, here it is.)
I finally opened a ticket with BMC Remedy support so if I get an answer,
I'll post it here.
There is a similar whitepaper under the Flashboards 7.0.1
documentation. I haven't installed FB yet so maybe it is provided in
that package? Only there isn't a mention anywhere that that is where it
can be found.
I also searched the BMC Developers Network with no luck, thinking it was
a utility. The BMC Remedy KB only points to the whitepaper.
Development:
Solaris 9
ARS 7.0.1 patch 5
Oracle 9i
Help Desk 5.5.1
Mid Tier 6.3
Have a good evening. ann
~*~ ~*~ ~*~
A. R. Kosch
Special Projects/Analyst
Remedy ARS Administrator
[EMAIL PROTECTED]
785-532-4933
Kansas State University
Computing and Telecommunications Services
--
~*~ ~*~ ~*~
A. R. Kosch
Special Projects/Analyst
Remedy ARS Administrator
[EMAIL PROTECTED]
785-532-4933
Kansas State University
Computing and Telecommunications Services
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