I lied.  After seeing the size of the db backup after the failed sync
drop by 200 mb to 667mb, I just had to see how many records were in
object_search_details after the last successful sync.  There were 76,658
records there after a successful sync following the installation of SLM.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Thursday, December 06, 2007 1:53 PM
> To: [email protected]
> Subject: Re: Synch Search Database
> 
> While building out my new ITSM 7 server for production, I 
> gave sync search database a spin to see at what point it 
> fails to work anymore.
> There is a finite limit to how many objects you can have on a 
> server before it simply will no longer setup and sync a 
> search database.  ITSM
> 7 exceeds that limit.  (7.1.00.001 Admin Tool on Vista 
> workstation with
> 2 gb RAM)
> 
> Installed                               Objects    Sync 
> Search db
> ARS 7.1.00.001, Search db, AREmail        1,333    successful
> CMDB 2.1.0                                3,946    successful
> Approval Server, Assignment Engine, FB    5,551    successful
> Incident Management                      20,674    successful 3.5
hours
> Problem Management                       23,039    successful
> Change Management                        26,502    successful 4.25
hours
> Service Level Management                 30,494    successful 4,5
hours
> ITSM Patch 006                           31,045    failed twice -
> takes over 1 hour to fail
> 
> I had not been checking the record count in 
> object_search_details as I went, so I don't know where it 
> peaked with a successful sync (without doing db restores 
> backwards), but it is currently sitting at 40,297 records.  I 
> don't have time to go back - I still have the Data Management 
> Patch 9003 and Remedy Knowledge Management to install, plus 
> some Kinetic apps, which will push me over 36,700 server objects.
> 
> The moral of the story is, if you will be loading much or 
> most of ITSM 7 and will have over 30K objects on your server, 
> don't even bother wasting time trying to sync the search 
> database.  That entire feature of the admin tool is defunct now.
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center http://itsm.unt.edu/
> 
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