So has anyone been able to get the sync working for ITSM 7?



On 12/6/07, strauss <[EMAIL PROTECTED]> wrote:
>
> I lied.  After seeing the size of the db backup after the failed sync
> drop by 200 mb to 667mb, I just had to see how many records were in
> object_search_details after the last successful sync.  There were 76,658
> records there after a successful sync following the installation of SLM.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> > Sent: Thursday, December 06, 2007 1:53 PM
> > To: [email protected]
> > Subject: Re: Synch Search Database
> >
> > While building out my new ITSM 7 server for production, I
> > gave sync search database a spin to see at what point it
> > fails to work anymore.
> > There is a finite limit to how many objects you can have on a
> > server before it simply will no longer setup and sync a
> > search database.  ITSM
> > 7 exceeds that limit.  (7.1.00.001 Admin Tool on Vista
> > workstation with
> > 2 gb RAM)
> >
> > Installed                               Objects    Sync
> > Search db
> > ARS 7.1.00.001, Search db, AREmail        1,333    successful
> > CMDB 2.1.0                                3,946    successful
> > Approval Server, Assignment Engine, FB    5,551    successful
> > Incident Management                      20,674    successful 3.5
> hours
> > Problem Management                       23,039    successful
> > Change Management                        26,502    successful 4.25
> hours
> > Service Level Management                 30,494    successful 4,5
> hours
> > ITSM Patch 006                           31,045    failed twice -
> > takes over 1 hour to fail
> >
> > I had not been checking the record count in
> > object_search_details as I went, so I don't know where it
> > peaked with a successful sync (without doing db restores
> > backwards), but it is currently sitting at 40,297 records.  I
> > don't have time to go back - I still have the Data Management
> > Patch 9003 and Remedy Knowledge Management to install, plus
> > some Kinetic apps, which will push me over 36,700 server objects.
> >
> > The moral of the story is, if you will be loading much or
> > most of ITSM 7 and will have over 30K objects on your server,
> > don't even bother wasting time trying to sync the search
> > database.  That entire feature of the admin tool is defunct now.
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center http://itsm.unt.edu/
> >
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>
>
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