Look at the difference in results returned in a search on Assigned Group when 1. You select Assigned Group using the pull down menus in an Incident form (the way we've done it in Help Desk 3, 4, 5) 2. You paste the name of the same Assigned Group in just that field, and search They had workflow pushing stuff into hidden fields when you used the selection fields, further qualifying the search and reducing the number of returned records. One of our managers testing the app caught this, now that we have generated enough test records for it to show up.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, December 06, 2007 2:25 PM To: [email protected] Subject: Re: Synch Search Database ** So if I can ask ... what did you find in Incident that was really stupid? On 12/6/07, strauss <[EMAIL PROTECTED]> wrote: ** Let's see: 1. Cut back on the number of BMC applications you buy and install, with a goal of keeping your object count down. 2. Buy someone else's application that does the same things with far less code. 3. Build your own custom apps and keep the code tighter than a tick. I think the custom shops are the ones most likely to suffer a severe degradation of their work environment if they lose the ability to see related workflow. Those of us on ITSM just have to suffer, and put the monkey back on BMC's back to fix all of the broken stuff for us. We found something really stupid broken in Incident just last week (it's been released code for HOW long???), and rather than try to troubleshoot it myself without a search db, I dumped it on them immediately; they had a fix for it the following day - one that isn't in any patch through 006. I guess that is the new model for packaged apps. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _____ From: Action Request System discussion _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
