Rick - I went into admin tool and exported the email template for "HPD:IncidentInteface_Create" - it is quite extensive.
If I delete the fields that I don't need to use will this cause a problem when I email the template for Remedy to consume? Thanks! T. On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Yes. You can do it using email templates or by just pushing the data > in the emai fields (subject and body) to fields on a staging form, adding > some default data to allow the Incident to be created, and then ensuring > that someone does triage on it to get it properly categorized and assigned. > Just a caveat - if you need to capture email attachments, you must use the > templates. > > Remember to not submit it directly to HPD:HelpDesk - use that Interface > Create form, which will create the Incident. > > Rick > > On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > > > ** I was wondering if anyone has setup Remedy to create Incidents in > > ITSM 7.0 using email? > > > > Thanks! > > > > > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
