I would not delete any fields. If you must, put some dummy/default data in fields for which you don't have real data. You should check the associated data validation Filters all the way through the process to ensure that you have all of the data elements that you will need all the way through the process. One way you can do that is to simply run the process with the logs on, and see where it crashed, then fix that. If you're one of those who would rather get it right the first time, you can dig into the workflow for a couple of days until you understand it well enough to get it right.
Rick On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > ** Rick - I went into admin tool and exported the email template for > "HPD:IncidentInteface_Create" - it is quite extensive. > > If I delete the fields that I don't need to use will this cause a problem > when I email the template for Remedy to consume? > > Thanks! > > T. > > > > On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > ** Yes. You can do it using email templates or by just pushing the data > > in the emai fields (subject and body) to fields on a staging form, adding > > some default data to allow the Incident to be created, and then ensuring > > that someone does triage on it to get it properly categorized and assigned. > > Just a caveat - if you need to capture email attachments, you must use the > > templates. > > > > Remember to not submit it directly to HPD:HelpDesk - use that Interface > > Create form, which will create the Incident. > > > > Rick > > > > On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > > > > > ** I was wondering if anyone has setup Remedy to create Incidents in > > > ITSM 7.0 using email? > > > > > > Thanks! > > > > > > > > > __20060125_______________________This posting was submitted with HTML > > > in it___ > > > > > > __20060125_______________________This posting was submitted with HTML in > > it___ > > > > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
