If it is display only then how do you save the file in the attachment
field?

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, December 13, 2007 3:54 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)


** 
I have a display only attachment field that is being set with a set
fields.  When I was first setting it up, one issue I had was that if I
put the attachment field on an Admin Only tab (or a tab to which the
user doesn't have permissions), the set fields wouldn't happen.  This
was the case even if the attachment pool/field itself had the proper
permissions.  In my case the attachment field was hidden anyway, so I
just moved it off the page holder and it worked fine. 

Just something to keep in mind. 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 



"Heider, Stephen" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]> 

12/13/2007 12:40 PM 
Please respond to
[email protected]


To
[email protected] 
cc
Subject
Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

        




** 
I do that here but with a Set Fields from another form. 
  
Try this: perform the Set Fields from the same form by '1' = $1$   This
should cause Remedy to retrieve the file from the server. 
  
  
Stephen 
Remedy Skilled Professional 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 3:35 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
  
Looks like you can not use a Set Field to copy from one attachment field
to the other. Any other ideas? 
  

________________________________


From: Sokol, Brian 
Sent: Thursday, December 13, 2007 3:16 PM
To: [email protected]
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
Ok tried this -when I click on the button I do a Set Field from the
protected Attachment field to it's copy. I then do a
PERFORM-ACTION-OPEN-ATTACHMENT command on the 2nd attachment field. When
i try this I get the following error; 
  
An invalid argument was encountered. 
  
It looks like the set field fails to copy the attachment . 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:58 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
** 
Scratch that last message.   I am working on a separate display-only
form for all attachments.  On regular forms there doesn't seem to be an
option to create a display-only attachment field. 
  
However... you can still use the same method of doing a Set Fields into
another attachment field.  This second attachment field would be set to
$NULL $ either when saving or in the active-link (after the
PERFORM-ACTION-OPEN-ATTACHMENT command).   Because the user is really
opening a copy of the file the original file remains intact. 
  
Stephen 
Remedy Skilled Professional 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:47 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
  
Brian, 
  
Is the attachment field on the form display-only (probably not)?   
  
Try this, when the user clicks the button do a Set Fields from the
regular attachment field to a hidden display-only attachment field. Then
run the PERFORM-ACTION-OPEN-ATTACHMENT command.  This way it should be
impossible for anything to get written . 
  
Stephen 
Remedy Skilled Professional 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 2:23 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
  
I changed the action to PERFORM-ACTION-SAVE-ATTACHMENT FieldID and that
will work but I would rather have them be able to view the attachment
directly. 

________________________________


From: Sokol, Brian 
Sent: Thursday, December 13, 2007 2:14 PM
To: [email protected]
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
Hi Stephen, 
  
I just tried your approach and I am hoping I did something wrong because
this would be a perfect solution. When I click on the button I run an AL
with a Run Process action. It performs the following: 
  
PERFORM-ACTION-OPEN-ATTACHMENT FieldID 
  
This opens the file fine but if I modify the file and save it, the
changes are written back to the attachment file. 
  
Brian 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 1:42 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
** 
Brian, 
  
How about this approach: 
  
When the screen is opened or the entry retrieved - when the attachment
field is not null - change the attachment field to Hidden, display the
name (and optionally the size) of the attachment file in a read-only
character field that is displayed as text.   Unhide a button next to
this character field that, when clicked, opens the attachment.   
  
This allows the user to open, print, save a local copy, but does not
allow them to make any changes to the attachment or remove the
attachment from the record. 
  
In the above example, only the presence of an attachment will trigger
your workflow to make it "read-only".  You probably would want to add a
condition that will not make the attachment "read-only" if the user is
part of a certain group, ie. 'App-Administrator'.   This will provide
the ability for certain users to have access to remove or update an
attachment.   
  
Stephen 
Remedy Skilled Professional 
  

________________________________


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 1:30 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED) 
  
I don't want the submitter to be able to change it once he or she
attaches it to the form. I had thought of using a separate form but I am
not sure that would prevent the submitter from changing it as well. 
  

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