Brian,
In short - buttons. In my situation, I use a separate form to store the
attachments, and just present them on the user form via a table field. I
then have buttons for View, Add, Replace, Delete, and Save to Disk. You
can then control who has access to the buttons. The attachment pool is
hidden, so they never see it, just the table field.
Oh, and don't get Read/Write confused with Display Only:
"Read/Write", "Read Only", and "Disabled" are display options.
This setting addresses how the field will appear in the user tool.
"Optional", "Required", and "Display Only" are entry mode options
on the Database tab. This setting determines if a field is created in the
db or not.
Attachment pools aren't a database field, and so the "entry mode" concept
won't apply.
Attachment fields are database fields, and so the "entry mode" concept
will apply.
Hope that helps,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Sokol, Brian" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
12/13/2007 01:11 PM
Please respond to
[email protected]
To
[email protected]
cc
Subject
Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
If it is display only then how do you save the file in the attachment
field?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, December 13, 2007 3:54 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
I have a display only attachment field that is being set with a set
fields. When I was first setting it up, one issue I had was that if I put
the attachment field on an Admin Only tab (or a tab to which the user
doesn't have permissions), the set fields wouldn't happen. This was the
case even if the attachment pool/field itself had the proper permissions.
In my case the attachment field was hidden anyway, so I just moved it off
the page holder and it worked fine.
Just something to keep in mind.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Heider, Stephen" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
12/13/2007 12:40 PM
Please respond to
[email protected]
To
[email protected]
cc
Subject
Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
I do that here but with a Set Fields from another form.
Try this: perform the Set Fields from the same form by ?1? = $1$ This
should cause Remedy to retrieve the file from the server.
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 3:35 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
Looks like you can not use a Set Field to copy from one attachment field
to the other. Any other ideas?
From: Sokol, Brian
Sent: Thursday, December 13, 2007 3:16 PM
To: [email protected]
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
Ok tried this -when I click on the button I do a Set Field from the
protected Attachment field to it's copy. I then do a
PERFORM-ACTION-OPEN-ATTACHMENT command on the 2nd attachment field. When i
try this I get the following error;
An invalid argument was encountered.
It looks like the set field fails to copy the attachment .
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:58 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
Scratch that last message. I am working on a separate display-only form
for all attachments. On regular forms there doesn?t seem to be an option
to create a display-only attachment field.
However? you can still use the same method of doing a Set Fields into
another attachment field. This second attachment field would be set to
$NULL $ either when saving or in the active-link (after the
PERFORM-ACTION-OPEN-ATTACHMENT command). Because the user is really
opening a copy of the file the original file remains intact.
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:47 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
Brian,
Is the attachment field on the form display-only (probably not)?
Try this, when the user clicks the button do a Set Fields from the regular
attachment field to a hidden display-only attachment field. Then run the
PERFORM-ACTION-OPEN-ATTACHMENT command. This way it should be impossible
for anything to get written .
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 2:23 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
I changed the action to PERFORM-ACTION-SAVE-ATTACHMENT FieldID and that
will work but I would rather have them be able to view the attachment
directly.
From: Sokol, Brian
Sent: Thursday, December 13, 2007 2:14 PM
To: [email protected]
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
Hi Stephen,
I just tried your approach and I am hoping I did something wrong because
this would be a perfect solution. When I click on the button I run an AL
with a Run Process action. It performs the following:
PERFORM-ACTION-OPEN-ATTACHMENT FieldID
This opens the file fine but if I modify the file and save it, the changes
are written back to the attachment file.
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 1:42 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
**
Brian,
How about this approach:
When the screen is opened or the entry retrieved ? when the attachment
field is not null - change the attachment field to Hidden, display the
name (and optionally the size) of the attachment file in a read-only
character field that is displayed as text. Unhide a button next to this
character field that, when clicked, opens the attachment.
This allows the user to open, print, save a local copy, but does not allow
them to make any changes to the attachment or remove the attachment from
the record.
In the above example, only the presence of an attachment will trigger your
workflow to make it ?read-only?. You probably would want to add a
condition that will not make the attachment ?read-only? if the user is
part of a certain group, ie. ?App-Administrator?. This will provide the
ability for certain users to have access to remove or update an
attachment.
Stephen
Remedy Skilled Professional
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 1:30 PM
To: [email protected]
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
I don't want the submitter to be able to change it once he or she attaches
it to the form. I had thought of using a separate form but I am not sure
that would prevent the submitter from changing it as well.
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