Is the Assignee Group ID or Owner Group ID getting populated in the records that are pushed from HPD:Incident Interface Create?
If these were not then that would explain when you are using the drop downs for Assignee or Owner group when searching and the records not coming up because I believe behind the scenes these fields are populated (which are hidden) so the search is not only by the group you selected but also for records where the Assigee Group ID or Owner Group ID is filled in. These fields would be filled in if you ended up reassigning the Assignee or Owner of the ticket. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 8:22 AM To: [email protected] Subject: Issues with using Incident Interface Create form to push record to HPD? Morning, I'm using the HPD:Incident Interface Create form to push records into the HPD:Help Desk form; however we've found an issue and I'm wondering if anyone else has seen this happen. The record populates ok in the Help Desk form and it all seems ok. The ticket can be worked and moved from status to status with no issues. However, if you attempt to search for records by using the menus on the Assignment tab, the records that were pushed do not show up in the search. If you reassign the ticket, they'll show up. So,,, I compared two records, one that was pushed and one that was not to see if there were any differences.... there were some but they were minimal and nothing that would seem to create the issue. So, I took one of the pushed records and assigned it to me. Then I compared that record in both of it's states, pushed from the Interface form and then reassigned to me in the HPD form. Still minor differences... I merged the two docs to find the differences and the only things different Are below. Where you see only one value, that means one was blank and the other had a value, (like the first one has Yes and nothing else,, that means one doc had Yes, the other was NULL) Assigned Group Uses OLA(1000000572) : Yes Assignee Login ID(4) : mtdollu1testusermtd Assignee+ : Mary DollusTest User Last Date Duration Calculated(1000000631) : 12/17/2007 6:43:1816:40 AM Last Modified Date : 12/17/2007 6:43:1916:53 AM Shifts Flag(1000000296) : No SLMEventLookupTblKeyword : SLM:EventSchedule SLMLookupTblKeyword : SLM:Measurement Total Transfers: : 10 Transfers between Individuals: : 10 z1D_Previous Assignee Login ID(301323300) : testusermtd I have no clue why they aren't searchable.... Any and all ideas are so welcome...:) ARS 7.0.01 Apps are on 7.0.02 no patches Thanks!!! Mary Dollus ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
