Mary - what do you mean they are not searchable - can you be more specific - what are you doing to search?
On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote: > > Morning, > > I'm using the HPD:Incident Interface Create form to push records into the > HPD:Help Desk form; however we've found an issue and I'm wondering if > anyone > else has seen this happen. > > The record populates ok in the Help Desk form and it all seems ok. The > ticket can be worked and moved from status to status with no issues. > > However, if you attempt to search for records by using the menus on the > Assignment tab, the records that were pushed do not show up in the search. > If you reassign the ticket, they'll show up. > > So,,, I compared two records, one that was pushed and one that was not to > see if there were any differences.... there were some but they were > minimal > and nothing that would seem to create the issue. > > So, I took one of the pushed records and assigned it to me. Then I > compared > that record in both of it's states, pushed from the Interface form and > then > reassigned to me in the HPD form. Still minor differences... > > I merged the two docs to find the differences and the only things > different > Are below. Where you see only one value, that means one was blank and the > other had a value, (like the first one has Yes and nothing else,, that > means > one doc had Yes, the other was NULL) > > Assigned Group Uses OLA(1000000572) : Yes > Assignee Login ID(4) : mtdollu1testusermtd > Assignee+ : Mary DollusTest User > Last Date Duration Calculated(1000000631) : 12/17/2007 6:43:1816:40 AM > Last Modified Date : 12/17/2007 6:43:1916:53 AM > Shifts Flag(1000000296) : No > SLMEventLookupTblKeyword : SLM:EventSchedule > SLMLookupTblKeyword : SLM:Measurement > Total Transfers: : 10 > Transfers between Individuals: : 10 > z1D_Previous Assignee Login ID(301323300) : testusermtd > > I have no clue why they aren't searchable.... > > Any and all ideas are so welcome...:) > > ARS 7.0.01 > Apps are on 7.0.02 no patches > > Thanks!!! > > > Mary Dollus > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
