Both Owner and Assigned Group can be auto assigned. Mary what you gave Peter are your group IDs not his.
Ty On 12/17/07, Mary Dollus <[EMAIL PROTECTED]> wrote: > > Morning Peter, > > That was my first thought too... so I thought,, "oh this'll be an easy > fix..." :) famous last words huh.... :) > > However yes, they are. > > Assigned Group ID(1000000079) : SGP000000000024 > Owner Group ID(1000000427) : SGP000000000024 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. > Sent: Monday, December 17, 2007 7:33 AM > To: [email protected] > Subject: Re: Issues with using Incident Interface Create form to push > record > to HPD? > > Is the Assignee Group ID or Owner Group ID getting populated in the > records that are pushed from HPD:Incident Interface Create? > > If these were not then that would explain when you are using the drop > downs for Assignee or Owner group when searching and the records not > coming up because I believe behind the scenes these fields are populated > (which are hidden) so the search is not only by the group you selected > but also for records where the Assigee Group ID or Owner Group ID is > filled in. > > These fields would be filled in if you ended up reassigning the Assignee > or Owner of the ticket. > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus > Sent: Monday, December 17, 2007 8:22 AM > To: [email protected] > Subject: Issues with using Incident Interface Create form to push record > to HPD? > > Morning, > > I'm using the HPD:Incident Interface Create form to push records into > the HPD:Help Desk form; however we've found an issue and I'm wondering > if anyone else has seen this happen. > > The record populates ok in the Help Desk form and it all seems ok. The > ticket can be worked and moved from status to status with no issues. > > However, if you attempt to search for records by using the menus on the > Assignment tab, the records that were pushed do not show up in the > search. > If you reassign the ticket, they'll show up. > > So,,, I compared two records, one that was pushed and one that was not > to see if there were any differences.... there were some but they were > minimal and nothing that would seem to create the issue. > > So, I took one of the pushed records and assigned it to me. Then I > compared that record in both of it's states, pushed from the Interface > form and then reassigned to me in the HPD form. Still minor > differences... > > I merged the two docs to find the differences and the only things > different Are below. Where you see only one value, that means one was > blank and the other had a value, (like the first one has Yes and nothing > else,, that means one doc had Yes, the other was NULL) > > Assigned Group Uses OLA(1000000572) : Yes Assignee Login ID(4) : > mtdollu1testusermtd > Assignee+ : Mary DollusTest User > Last Date Duration Calculated(1000000631) : 12/17/2007 6:43:1816:40 AM > Last Modified Date : 12/17/2007 6:43:1916:53 AM Shifts Flag(1000000296) > : No SLMEventLookupTblKeyword : SLM:EventSchedule SLMLookupTblKeyword : > SLM:Measurement Total Transfers: : 10 Transfers between Individuals: : > 10 z1D_Previous Assignee Login ID(301323300) : testusermtd > > I have no clue why they aren't searchable.... > > Any and all ideas are so welcome...:) > > ARS 7.0.01 > Apps are on 7.0.02 no patches > > Thanks!!! > > > Mary Dollus > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
