Hi all, do you know this error is related to DB backup-restore process? How I can know it? I run installer with upgrade option and it finish fine stage until 5, when trying to restart the server I got
390600 : This version of the Action Request System(R) is ready for use or evalu For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : The database is not the expected version (may need to run upgrade prog 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) ARNOTE 0) Unable to receive indication that server is up. In arsql.log I find this..*** ERROR *** ORA-01406: fetched column value was truncated and the script dont finish to upgrade the DB. and ar_install finish with this message. /* Fri Dec 28 18:22:26 2007 */ Start of Stage 1 of 21 /* Fri Dec 28 18:22:26 2007 */ Upgrade old field-lengths codeset=0 'windows-1252' errorCode=0 Failure during SQL operation to the database (ARERR 552) Repair of 6.3 Unicode database failed. Thanks for any Help Linux RedHat 4 Oracle 10g Remedy CSS 5.6 ARS 6.3 to upgrade to 7.01 patch 5 Peter /* Fri Dec 28 18:27:17 2007 */ SELECT name,escalationId,timestamp,version,smObjProp,safeGuard,objPro p,queryShort,queryLong FROM escalation ORDER BY 2 ASC /* Fri Dec 28 18:27:17 2007 */ OK /* Fri Dec 28 18:27:17 2007 */ UPDATE escalation SET queryShort='1\2\4\1\1\300597200\2\0\4\1\1\30059 7200\2\4\19\Llamada Telefónica\4\6\1\300081200\2\4\8\Resuelto\' WHERE escalationId=2970 /* Fri Dec 28 18:27:17 2007 */ OK /* Fri Dec 28 18:27:17 2007 */ UPDATE escalation SET queryShort='1\2\4\1\1\300597200\2\0\4\1\1\30059 7200\2\4\19\Llamada Telefónica\4\6\1\300081200\2\4\8\Resuelto\' WHERE escalationId=3307 /* Fri Dec 28 18:27:17 2007 */ OK /* Fri Dec 28 18:27:17 2007 */ SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC,2 ASC,3 ASC /* Fri Dec 28 18:27:17 2007 */ OK /* Fri Dec 28 18:34:14 2007 */ *** ERROR *** ORA-01406: fetched column value was truncated /* Fri Dec 28 18:34:14 2007 */ ROLLBACK WORK /* Fri Dec 28 18:34:14 2007 */ COMMIT WORK RELEASE /* Fri Dec 28 18:34:14 2007 */ SQL Trace Log -- OFF _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
