Robert: I started a design and it's along the lines of your suggestion. I will have a server side code that's invoked with two parameters thru a simple URL. This code will take these parameters and then work as a Web Service client...and consume a ARS Web Service, passing the parameters to ARS.
I will let you guys know how it turns out. The amount of ARS code is not much. Figuring out where to put the code was a challenge. About blackberry simulator mentioned earlier, I downloaded it but haven't been able to get it to work. I didn't spend much time trying, but it doesn't look like a install-and-use kind of stuff. Probably an overkill for me to get it to work, but it's an interesting application. Robert Halstead wrote: > > Rabi, > > Very sorry for the late reply.. So many emails from the ARS list sometimes > I > just skim over them because I'm up to my neck in work. > > Any device can look at a PHP web page as all that is outputted from the > server is HTML. PHP is only ran on the server. Now, I haven't used > websphere before but if they can support php you should be able to write a > test page to display on ANY mobile device not just the blackberry. I > don't > own a blackberry either (user of the palm treo) but essentially all you > need > to do would pass the parameters for the php script in the url. The php > script would then use Remedy's web services to update the record. This > way > you don't need to worry about compatibility on the client's device so long > as they can run a web browser. Doesn't even need to be a full browser. > That's the beauty of PHP, the web server itself handles the connection to > Remedy, all the user needs to do is push the button on some web page or > just > have the php script run automatically when the page is hit by the browser. > > On Jan 4, 2008 11:30 AM, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > >>> ps: >> I am now thinking of a URL that invokes a web services client. Then I can >> have two links passing the ticket id as well as yes or no parameter to >> the >> client and the client will consume ARS web service. Some kind of server >> side >> code...such as Java Servlet or .Net (or perhaps php). >> >> > -----Original Message----- >> > From: Action Request System discussion list(ARSList) >> > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi >> > Sent: Friday, January 04, 2008 8:40 AM >> > To: [email protected] >> > Subject: Submit Yes/No response to ARS from a blackberry? >> > >> > All: >> > I need to provide blackberry users ability to receive an email from >> ARS, >> > from which they should be able to, through some easy means, provide a >> > Yes/No >> > answer back to ARS. >> > >> > Obvious solution is to have them reply to the email with YES or NO text >> or >> > some other unique string and parse the email in Remedy to process the >> > response... >> > ...but is there a better way? >> > > -- View this message in context: http://www.nabble.com/Submit-Yes-No-response-to-ARS-from-a-blackberry--tp14620271p15075123.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
