It is the alternate email workflow, but those records had not been modified, and we didn't have the emails going out until after installing Patch 6.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, January 04, 2008 9:26 AM To: [email protected] Subject: Re: ITSM 7.0 Phantom Approval Emails ** Could be alternate new sig notifications. Turn on and look at the approval logs, it will tell you how it is finding them. Axton Grams On Jan 4, 2008 8:24 AM, Pierson, Shawn < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** Good morning all, After installing Patch 6 of ITSM 7, we started getting some strange emails coming out of the system. For example, if we have a Change Request that has two Approvers, they get notified, as do a handful of other people that are not related to the Change Request in any way. Th ere are three people that almost always get approval emails for Change Requests that do not have any relation to them, and sometimes a few other people get the emails. When they log into the system, there is no Approval waiting for them. Has anyone had such a problem before, and if so, how did you address this? Thanks, Shawn Pierson Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed <a href="http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you cannot access hyperlink, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
