There are some global settings for the approval server that controls which notification types can be sent to alternates. Maybe these were updated somehow.
Axton Grams On Jan 4, 2008 2:10 PM, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > ** > > It is the alternate email workflow, but those records had not been > modified, and we didn't have the emails going out until after installing > Patch 6. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Axton > *Sent:* Friday, January 04, 2008 9:26 AM > *To:* [email protected] > *Subject:* Re: ITSM 7.0 Phantom Approval Emails > > > > ** Could be alternate new sig notifications. Turn on and look at the > approval logs, it will tell you how it is finding them. > > Axton Grams > > On Jan 4, 2008 8:24 AM, Pierson, Shawn < [EMAIL PROTECTED]> wrote: > > ** > > Good morning all, > > After installing Patch 6 of ITSM 7, we started getting some strange emails > coming out of the system. For example, if we have a Change Request that has > two Approvers, they get notified, as do a handful of other people that are > not related to the Change Request in any way. Th ere are three people that > almost always get approval emails for Change Requests that do not have any > relation to them, and sometimes a few other people get the emails. When > they log into the system, there is no Approval waiting for them. > > Has anyone had such a problem before, and if so, how did you address this? > > Thanks, > > Shawn Pierson > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
