Well, one way would be to use a randomly generated (or sequentially) list of "users" that would be allocated as a one-time account. If you're on ITSM 7, you will HAVE to create a person record for each "user". You may be able to proactively generate this person record for each user prior to it's use, then recycle or retire them when their ticket is closed. I don't know whether this will work - I just thought it up. You can try it if you like. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abdullah Baytops Sent: Thursday, January 10, 2008 6:20 PM To: [email protected] Subject: Allowing Unknown Users to Submit Request ** Hello Listers, I have a question that I would like some insight on if anyone can provide some. We would like to have the ability for users who do not have an account in the Remedy system to submit support request. We are not using the guest account due to our security protocol. The users who need to submit theses will only submit tickets once to the system. Is there another way to do this or the guest account the best way to do this? Thanks Abdul __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
