We have figured out a way to provide access to the Requester Console for previously unknown, but authenticated users.
The user logs in and is authenticated against our AREA server. When the Home Page form loads, an active link looks up the user in CTM:People. If the people record is not found (as when the user is unknown), the user id is pushed to CTM:CFG PeopleTagNumGenerator, generating a temporary person id. The next AL pushes a data access permission record to CTM:People Permission Groups, giving the user permission to submit for a customer company. The last AL that fires on Window Loaded for Home Page creates a new People record in a custom form modeled after CTM:People. A series of filters on the custom people form fires on Submit to flesh out the people record from the LDAP directory. The final filter pushes a new request to CTM:People. Normally, a user must have Contact People Admin access permission to submit a non-support people record. We added a new filter that temporarily gives the user permission to act as application data administrator and to submit their own people record. The result is an account that can use the Requester Console to submit and view the user's own support requests. The user has no access permissions beyond those granted to Public. -jrl Abdullah Baytops wrote: > > > We would like to have the ability for users who do not have an account > in the Remedy system to submit support request. > > -- View this message in context: http://www.nabble.com/Allowing-Unknown-Users-to-Submit-Request-tp14748793p14847169.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
