Chris, Do you receive the email message in Outlook from "an address which goes to everyone on the help desk"? We had a problem sending email to Verizon cell phones and it turned out to be the way Verizon handled text email. It seems that it worked better as an HTML formatted message. We added an email template and the messages went through. HTH,
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 16, 2008 12:22 PM To: [email protected] Subject: Sending emails to a Blackberry ** Hey all- I know I've seen this discussed before, but can't find anything specifically about it. We have a group Blackberry that is for after hours use by our help desk team. It is set to receive emails from an address which goes to everyone on the help desk. It works when emails are sent from Outlook, but not when sent from Remedy. I tried going to the messages form and sending one directly from there, but still nothing. Is there something special I need to do for it to work? Thanks, Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
